At First Class Training, we are passionate about providing training courses that have a real and lasting effect on your organisation.
We want to ensure you stand out from others in your field and help you to provide a first class service.
Based in Oxfordshire, we have been providing quality training courses for people working in the challenging arena of the medical sector since 2002.
From the moment a patient walks through your door, they instantly make up their mind about your service. Are they greeted with a warm, welcoming smile and a “how may I help you” kind of attitude? Or are they confronted with a harassed looking receptionist who’s also on the phone?
Your receptionist is undoubtedly on the front line and having to deal with all sorts of challenges – but are you equipping them with the right tools to do the job effectively and give the right first impression?
We can help you provide the kind of service your patients expect. Whether you want to send your staff on an open course or you want us to run a bespoke course, we can tailor it to your particular needs.
First Class Training was created to provide courses that make a difference to your organisation. Whether you need training for medical receptionists, dispensary, administrative or clinical staff, or managers, we have courses for each individual skillset. We’ll help you identify your organisation’s strengths and weaknesses so you can build on what you’re good at and work on areas that may have been neglected. If you are doing a bespoke course, we will take time to get to know you and your very specific requirements so that we can provide the kind of training that produces exceptional results.
At First Class Training, we are with you every step of the way to deliver a course that suits your organisation, your staff and your values. Equally important, our delegates thoroughly enjoy our courses and people naturally learn more when they are having fun.
To provide the kind of first class training you expect, we strive for 100 per cent customer satisfaction. We like to practice what we preach – and we’re here to improve your patient satisfaction.
We offer a comprehensive range of training courses to suit you, your staff and your budget. These include customer service, and for smaller organisations extend to employment law, health and safety, management training as well as recruitment services. Find out more about our courses.
Good training starts here.. Contact First Class Training today