Hospital courses
Training for hospitals
In order to help you deliver first class patient care, we offer a range of courses specifically for hospitals. These can be tailored to your particular needs and budget.
Below is a sample course, but please ask us if you would like details of the complete range of hospital courses.
Delivering Excellent Service and Care, 1
Length: 1 Day
Who for: Hospital staff from either single or mixed departments.
Why: To help staff develop or enhance a first class service to patients that really makes a difference to their overall experience of a hospital visit from the minute they are admitted to the time they are discharged.
Results: Improved staff engagement, more positive and fewer negative comments from patients and colleagues, higher patient feedback scores.
Feedback: “Even though I have been in my job for a while, I have realised there is still something new to learn and something extra I can give to the patient. Julia introduces her ideas with humour and empathy”.
“I found it very informative; the training brought to light how I can improve on the things I do within the department. I felt very uplifted when I left that afternoon”.
Mystery Patient work
As well as our range of courses, we offer ‘Mystery Patient’ visits to provide hospitals with feedback of the hospital experience from a patient’s viewpoint. This kind of feedback is extremely valuable. From the paperwork received, through to admission as an inpatient, having the procedure itself (up to the theatre doors) and post operative care and discharge, our Mystery Patient work thoroughly examines a hospital’s procedures and a patient’s experience of their treatment.
Mystery Patient work gives hospitals a great opportunity to focus on what is successful and also what needs improving. It also forms the basis of some of our other hospital training courses which can be combined with the Mystery Patient service.
“Feedback from the Mystery Patient work highlighted how we could improve the information we send out to patients and provided first hand experience of how staff behaviours with patients could be further developed to improve our service”.
Operations Manager, Private Hospital.
To find out more about how a Mystery Patient visit can benefit your hospital, please do get in contact with us.